Refund and Returns Policy

We want your child to love every item they receive from Creative Kid’s. In the event that a purchase does not meet your expectations, our return and exchange policy is designed to make the process hassle-free. Whether it’s a refund or an exchange for a different size or style, we’ve got you covered.

1. Eligibility

Returns and Refunds: Requests for returns and refunds must be made within 7 days of the purchase date. We will not be able to accept any requests raised after 7 days. We require proof of purchase for all returns and refunds, including order number, courier docket number or AWB number, and reason for return.

Items must be unused, unwashed, and in their original condition with tags attached. Non-returnable and non-refundable items include items marked as final sale, undergarments, swimwear, earrings (for hygiene reasons), and items explicitly labeled as “Final Sale” on the product page.

We offer free returns and replacements for wrong products, incorrect sizes, or damaged items. Please note that in certain cases, subject to legal review, shipping charges may apply. Your trust matters to us, and we’re committed to making your shopping experience hassle-free.

In specific cases, we require product images and tags to facilitate the refund process:

Defective product received: Only a product image is required.
Wrong product received: Both product and tag images are required.
Wrong size received: Both product and tag images are required.
Unhappy with color (e.g., faded/blurred): Only a product image is required.
Product different from website/doesn’t look the same: Only a product image is required.
Incomplete order received: Only a tag image is required.

Exchanges: To initiate an exchange, please follow the return process mentioned in this policy. We do not offer direct exchanges. You may return your item for a refund and place a new order for the desired item.

2. Return and Refund Process

Please ensure the items are securely packed in their original packaging, including original hang tags, labels, and any additional components sent with the product, to ensure eligibility for a refund. To initiate a return or refund, please contact our customer service team at info@creativeimpression.in or 0124-4054499 to schedule a reverse pickup.

3. Exchange Process

For an exchange, please follow the return process above. Once we receive your returned item and it meets our eligibility criteria, we will issue a refund. You may then place a new order for the desired item on our website. The requested size, color, or design for exchange is subject to availability in our inventory.

4. Cancellation Policy

Cancellations are only possible if the order has not been dispatched from our warehouse. Please contact us immediately at 0124-4054499 or info@creativeimpression.in if you wish to cancel your order. Once the product has been shipped, our regular return and refund policy will apply.

5. Customer Responsibilities

Customers are obligated to take utmost care of the product(s) while they are in their possession. This includes keeping all product instructions, documents, and packaging intact. Returned products must be in the same condition as received.

6. Refund Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 7 to 10 business days after the approval of your refund. Shipping charges are non-refundable, except in cases where we have made a shipping error.

7. Mode of Refund

For both canceled orders and returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back to the same account that was used to make the purchase. This includes online banking, credit card, and debit card payments. In the case of Cash On Delivery (COD) orders, the refund will be processed through NEFT (National Electronic Funds Transfer).

8. Modifications to the Policy

Creative Kid’s reserves the right to modify this policy at our discretion. Any changes will be posted on our website. By making a purchase from Creative Kid’s, you acknowledge and agree to adhere to the terms of this return, refund, and exchange policy.

For any questions regarding this policy, please contact us at info@creativeimpression.in or 0124-4054499.

Our priority is your satisfaction, and we are dedicated to providing a positive shopping experience. Should you have any questions or need assistance with a return or exchange, our customer support team is here to assist you every step of the way.